Transformational Knowledge Management: Information, Process, Technology & People

Registration is open | Sponsorship, exhibition and speaking opportunities are available. Email: info@unicom.co.uk | Co-located event – Testing, Agile, DevOps & Low Code Showcase: Exploring Good Practices

Countdown to the conference

Background and Focus

In the post pandemic, VUCA world [Volatility, Uncertainty, Complexity and Ambiguity], modern technologies have changed the multidisciplinary approach to Knowledge Management. Modern technologies, notably AI, have made KM indispensable in developing strategic and systematic process in market and competitive intelligence and improving internal processes and communications supported by effective tools and technologies. The pace of change now is fast and furious and so organisations must build more resilient knowledge ecosystems and sense-making capabilities.

Technology and thought leaders will show how to

re-energise knowledge management by respecting what has already been done and adopting new approaches
monitoring and feedback, learning and knowledge flows at different scales
exploring the benefits and applications of these powerful solutions, showcasing how they can transform customer support and drive overall satisfaction.

Programme under development with themes to be covered:

DIGITAL TRANSFORMATION:

Wider adoption of Artificial Intelligence
Social and collaborative technologies
Knowledge Automation
More integration with business systems and used within organizations
Cloud-based solutions
Analytics and business intelligence

COLLABORATION:

Connecting people in the same specialty to deepen expertise, solve problems, and ask and answer questions.
Spaces where others can engage with your content
Narrating your work (posting in social software).
Leading by example and persuading others helps create an open culture of truth, transparency, and trust
“Working Out Loud” (WOL)

USER EXPERIENCE (UX):

Agile is a way to think about engaging customers
Mobile apps and the bring your own device (BYOD) – making knowledge is accessible through the devices and platforms people want to use
Intelligent search
Digital-first CX: increasingly, customers want self-service tools to find and resolve their own problems quickly and easily
Agent empowerment: well-designed KM solutions enhance customer service agents by delivering context-aware guided support.

DRAFT PROGRAMME. PLEASE NOTE THAT THE TIMES ARE IN BST

Programme

08:30 – 09:30: REGISTRATION AND COFFEE

09:30: UNICOM’S WELCOME

09:35 – 10:00: INTRODUCTION TO SPONSORS AND SUPPORTING BODIES & CHAIRMAN’S INTRODUCTION

10:02 – 10:22: Keynote: The critically of managing Tacit Knowledge and why AI is not the answer
10:22 – 10:32: Q&A – Read More
Dave Snowden Director & Founder – The Cynefin Centre, CSO – The Cynefin Company

10:34 – 10:54: Agile, now what?
10:54 – 11:04: Q&A – Read More
Arie van Bennekum, Co-Author of the Agile Manifesto

11:04 – 11:34: TEA / COFFEE BREAK & NETWORKING

11:34 – 11:54: SPEAKER TO BE CONFIRMED
11:54 – 12:04 : Q&A

12:06 – 12:26: SPEAKER TO BE CONFIRMED
12:26 – 12:36: Q&A

12:38 – 13:20: Round Table Session

13:20 – 14:23: LUNCH BREAK & NETWORKING

14:23 – 14:43: Balancing learning with risk management – the limits to Reviews, Retrospects and Knowledge-Sharing Culture
14:43 – 14:53: Q&A – Read More
Helene Russell, KM Specialist, The Knowledge Business

14:55 – 15:10: Presentation to be confirmed
15:10 – 15:20: Q&A – Read More
Ron Young, CEO / CKO, Knowledge Associates

15:20 – 15:50: TEA / COFFEE BREAK & NETWORKING

15:50 – 16:10: SPEAKER TO BE CONFIRMED
16:10 – 16:20: Q&A

16:22 – 17:07: PANEL

17:07 – 17:15: CONFERENCE CHAIR’S SUMMING UP AND END OF CONFERENCE

17:15: DRINKS RECEPTION

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Code of Conduct & Diversity

UNICOM’s Code of Conduct & Views on Diversity

We at UNICOM strive to be a leading provider of knowledge to the business community and to engage the global business community as a specialised provider of knowledge. We strive to do this maintaining a culture of co-operation, commitment and trust. We want every UNICOM conference and training day to be a safe and productive environment for everyone – a place to share research and innovation and to build professional networks. To that end, we will enforce a code of conduct throughout all our events. We expect cooperation from all participants to help ensure a safe environment for everybody.

Our approach is that our events are dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity or religion. We do not tolerate intimidation, stalking, harassing photography or recording, sustained disruption of sessions or events, and unwelcome physical contact or sexual attention. We do not tolerate harassment of conference participants in any form. Sexual language and imagery is not appropriate for any conference venue, including talks, workshops, Twitter and other online media. Event participants violating these rules may be sanctioned or expelled from the event without a refund at the discretion of the conference organisers. Please bring your concerns to the immediate attention of the event staff.

Diversity: In our endeavour to be the provider of knowledge to the business community, we understand that this depends on hearing from and listening to a variety of perspectives that come from people of all races, ethnicities, genders, ages, abilities, religions, sexual orientation, and military service. We welcome diverse speakers for all our events, we do not always fully achieve this goal, but it is an ongoing process.

Call for Participation

We are inviting speakers – thought leaders, subject experts and start-up entrepreneurs – to share their knowledge and enthusiasm about their work and vision in these three fields. Please let us know too if you would like to participate in the panel sessions only.

We are also planning short “how to do” sessions or full-day workshops to run as pre or post conference events. Let us know if you have a related topic that you want to run as a workshop or an extended briefing.

Please complete the speaker’s response form submit a proposal to present at this event.

Click here for Past Programme