Hélène Russell of TheKnowledgeBusiness is a UK solicitor (non-practising) and specialist in Knowledge Management. After 8 years in practice, primarily in clinical negligence litigation defence, she has worked as a self-employed KM specialist for 13 years. Hélène focuses on people, culture, learning and innovation, and translating complex academic thought leadership and cross-boundary theories into practical tools to improve the efficiency and efficacy of real-life organisations.
Hélène has interviewed a wide variety of practitioners and academics about their critical knowledge (both within the legal sector and outside it). She has also chaired international conferences and interviewed practitioners and academics for articles. She has been interviewed herself for KMLobby, the Canadian Knowledge Mobilisation Forum, LawyerFair, Tiger Eye Consulting and many others.
Hélène is a core committee member organising the annual UK Knowledge Mobilisation Conference and Chair of CILIP’s Knowledge and Information Management Special Interest Group.
Balancing learning with risk management – the limits to Reviews, Retrospects and Knowledge-Sharing Culture
As knowledge managers we want to encourage a learning mindset, to encourage knowledge sharing and learning from experiences, but what limits must this non-judgmental culture have and how/where do we draw the lines? How should we handle After Action Reviews and Retrospects etc and build an open, non-judgmental knowledge sharing culture, with these limits in mind? Whilst some mistakes are clearly not acceptable, how do we balance risk management with an open and non-judgmental learning culture in the grey areas? This round table will bring industry practitioners together to discuss this struggle and examine ways for you to navigate this difficult question.