As an Agile/DevOps enthusiast, Sam helps organizations become more motivated and efficient. Because of his open and direct attitude, he creates a safe environment to “complain” and lets people be heard. Complaints can easily be used to become improvements when you provide the right context and drive. For Sam, that drive is continuously improving, improving communication and collaboration, customer focus and measuring progress so successes can be celebrated. His expertise in the ITIL roles, implementing Service Management tools and his experience with (DevOps) transformations gives an unique view to handling organizational issues.