Laszlo Simity is the Director of Technical Services, EMEA at Sauce Labs, where he works with organisations across EMEA to improve their testing practices and advocate for open source testing approaches. Laszlo has worked with a variety of customers in Europe and Asia in testing and test management for over 20 years.
Four core elements to create flawless customer experiences
79% of users will retry an app only once if it doesn’t work the first time. As apps have become the primary mode of interaction with customers for many businesses, creating flawless customer experiences has never been more critical – or difficult. In this talk, we explore the 4 core elements that are required to achieve these flawless experiences, and discuss how continuous testing lies at the heart of addressing these challenges.