Matthew Skelton has been building, deploying, and operating commercial software systems since 1998. He specialises in Continuous Delivery, operability, and organisation design for software in manufacturing, ecommerce, and online services, including cloud, IoT, and embedded software.

Five Practical Operability Techniques for Teams

In this talk, we explore five practical, tried-and-tested, real world techniques for improving operability with many kinds of software systems, including cloud, Serverless, on-premise, and IoT.

♦ Logging as a live diagnostics vector with sparse Event IDs
♦ Operational checklists and ‘Run Book dialogue sheets’ as a discovery mechanism for teams
♦ Deployment Verification Tests as a way to assess runtime dependencies and readiness for service
♦ Correlation IDs beyond simple HTTP calls
♦ Lightweight ‘User Personas’ as drivers for operational dashboards

Based on work in many industry sectors, we will learn how to improve the operability of software systems using these team-friendly techniques.

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