Change and Interim Manager with 30 years of experience in leading people and organization through change and innovation. Agile Coach within the Client Services department of ING between March 2018 and March 2019.
The Dual Constraints of Introducing Agility in Customer Service Operations.
An overview of the challenges facing the Agile Coach while introducing the Agile way of working in just in time (TITO) delivery environment. How to marry the aim for X-functional and self organizing teams with specialized expertise and legacy management reporting.